We have always been proud of our response time, this new system will allow us moving forward to ensure our service level remains consistent for our new and regular customers.

Amongst other advantages the new system ensures that all inquires are directed to the correct staff member. In the past all enquires have moved through a central staff member which has at times caused slow response rates while staff, troubleshoot or gather information to answer.

I am sure with this new system we continue to grow and remain an Industry Leader.

To lodge a support ticket the easiest way is to simply send an email to support [at] blumpo.zendesk.com or as usual complete a contact form (auto generates a support ticket).

Participants – 398 Customers from 1145 Orders.

Service Delivery

How did you find the Blumpo.com Customer Service Team

• 89%  – Better than Expected
• 8% – As expected
• 3% – Could be better

Did you receive the amount of fans you ordered?

• 59% – I got more fans than ordered
• 31% – Yes, thank you
• 0% – No

How was the delivery time?

• 38% – Good
• 31% – On Par
• 31% – Needs to be faster

Where you happy with the quality of the fans delivered?

• 85% – Better than expected
• 13% – Seems Okay
• 2% – No

Would you recommend our service or use us again?

• 94% – Yes
• 5% – maybe, I would still look around
• 1% – No

How many times have you used our service?

• 3+ times – 23%
• 2-3 times – 35%
• Once – 42%

Purchase Reasons

What was the main reason to buy facebook fans?

• Brand Perception – 58%
• Marketing – 31%
• Other – 11%

Did you accomplish your goal by using our service?

• Yes – 90%
• Unsure – 7%
• No – 3%

What was your main reason you purchased from Blumpo?

• Reputation – 53%
• Targeting – 31%
• Price – 10%
• Delivery Speed – 3%
• Website – 3%

How did you hear about Blumpo?

• Forums – 21%
• Blogs – 23%
• Google – 10%
• Recommendation – 31%
• Other – 15%

So from the survey results it looks like we are on the right track. We need to focus on providing quicker service while still providing quality fans. Better get to it then.

Have you been very active in promoting your Facebook community for quite some time now? If so, do you also maintain that you have left no stone unturned in making sure that you make your presence felt on Facebook?

In that case, it is time for a reality check. While it is very easy to buy Facebook fans and start a community, it is the end results that matter. Most people who buy Facebook fans in the hope that they are going to reap the rewards are only setting themselves up for disappointment.

Here’s what you need to know:

• Numbers versus growth – Having a million members in your community is not going to work if they don’t produce the required results. What you need to be concerned about is how much of an impact your fan base has, and not just the number of fans.
• Quality of interactions – Sometimes, when you buy Facebook fans, you are handed a raw deal in the sense that the accounts you get are not active at all. This is a serious requirement, and you need to make sure it gets fulfilled.
• Output – What matters most is the output. How much business has your community generated in the recent past? If your enterprise is a non-profit one, how much of a bang have you created on Facebook?

Answering these rather difficult questions can shine a practical light on the real performance of your community and make it work better. Follow these guidelines and achieve the success you want on Facebook.

Are you trying to promote your product/service through Facebook, but have no idea where or how to begin? Or could it be that you have already begun, but are not getting the desired response? For instance, you may have noticed that while your Facebook fan page appears to be grounded, your competitors are making huge progress with their campaigns.

If the latter is what you are experiencing, do not lose hope. To put it simple, your competitors are making good use of their marketing strategies. With some effort and imagination, you can do it too and get even better results.

Here’s what you need to do:

• Fans ­– When you buy Facebook fans, you save yourself a lot of work involved in building communities, provided that the fans have genuine Facebook accounts.
• Customization – Customers are attracted to variety. Once you buy Facebook fans, your page needs to be different from those of your competitors. In order to achieve this, your page may need to have more gadgets, services, etc. You can take somebody’s help for the same.
• Marketing – Once you have the content ready, it is time to run a full-fledged campaign and reap the rewards. If you can afford it, it is always a great idea to hire a Facebook marketing firm for this job.

To buy Facebook fans, you have to be consistent and original. Once you do every basic thing right and maintain the same level of quality throughout, you will find your page attracting more and more fans.

It is remarkable how quickly Facebook has become the dominant platform for all types of communication. People are creating profiles and making new friends, artists are showcasing their works on fan pages, and businesses are advertising their efforts through the various available channels on Facebook. If you are a business owner and provide a product or service, then it is a great idea to buy Facebook fans and get started with marketing your offerings.

However, it can be a bit problematic if you have no or little idea how to buy Facebook fans. Here are a few tips on it:

• Decide if you really want to buy Facebook fans. Sometimes, people already have a few hundred friends who can be used to kick start and sustain a community. See if you’d rather be taking the alternative route.
• If you indeed decide to buy Facebook fans, then you need to look for the right provider. There are too many people out there claiming to provide Facebook fans, but not all of them are to be trusted. Do your own research to be satisfied in the end.
• Once you have got your fan base, make sure to check that their accounts are authentic. Many people sell fan profiles that either don’t exist anymore or are inactive. A timely check on this can save you from a lot of problems.

It is actually very easy to buy Facebook fans and is similar to buying any other service. Just make sure that you follow the guidelines mentioned, and it should go smoothly for you.